CK11 - Troubleshooting - Always announce "power off/on"

Keywords: CK11, power on, power off, turn it off, auto power on, auto, always beep

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Key Questions to Ask:

1. Please make sure that your phone is connected with CK11, if not, it will repeats "Power ON" "Power OFF". How to confirm? CK11 will announce "Connected" when successful connection. You can also open the Bluetooth of your phone to check whether CK11 is connected.

2. Please make sure that CK11 is fully charged. When it is in low battery, it will happen such situation.

3. Please tell us when CK11 always "power off/ Power on", it happens in calls or music or GPS?

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Since Avantree CK11 comes with motion sensor. When the power switch is set to "On", the motion sensor function is activated. This means it will be automatically turned on when you open the car door or do some other actions causing motion. Once powers on, it will announce "Power ON" and auto reconnect to the last connected mobile phones(for first use, it will enter paring mode). If the car kit can't connect to any device, it will auto turn off after 2 minutes with voice prompts "Power OFF" and repeats the above instruments.

1. Please make sure that the Bluetooth of your mobile phone is on before you enter the car so that the car kit can auto reconnect to your phone. 

2. Our CK11 will automatically reconnect the last connected phone once power on; for other paired devices, you may need to manually click " Avantree CK11" on your phone to reconnect. If it can't always reconnect your phone, you may have to reset to factory default settings and re-pair it.

3. If you don't want to use the car kit, you also can DISABLE this motion sensor function by setting the power switch to "OFF".

4. It may be caused by low battery or defective battery, please make sure that CK11 is fully charged. OR you may remove the battery out and power up by the charging cable to check whether the problem has been solved.

For defective battery, if it is still under warranty, please contact us via support@avantree.com and we will send you a replacement. Or you can buy a new battery yourself through the following link: 

Buy BL-5B Battery from Avantree official website / Amazon USA / Amazon UK / Amazon Germany / Amazon France / Amazon Italy /  Amazon Spain

5. If the above can't solve your problem. It may a bit loose inside the battery compartment, please try below steps:

 

Related FAQ:

CK11 - Troubleshooting - Reconnect issue / Can't automatically connect

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