Keywords: CK11, can't turn on, can't charge, not working, broken, defective, battery
1. Please try another charging cable, charger and power source to make sure the charging cable and charger are good. Most smartphone chargers can charge it. Also make sure the charging cable is plugged tightly on both ends.
2. Please try to remove the battery and power it with a good charging cable to see whether it can work.
·If it can't be turned on normally, you may received a defective car kit. For defective item, kindly contact us via firstname.lastname@example.org and we will send you a replacement.
·If it can be turned on normally, it may be the problem of the battery. It should be caused by the faulty battery. If it is still under warranty, please contact us via email@example.com and we will send you a replacement.
Or you can buy a new BL-5B Battery yourself through the following link: Avantree official website / Amazon USA / Amazon UK / Amazon Germany / Amazon France / Amazon Italy / Amazon Spain
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