Keywords: Cyclone, wp400, can't turn on, can't charging, no sound
Please check to see if the red LED is on when charging. The red LED will stay lit for around 3 hours until the speaker is fully charged.
Solution1 : Try another charging cable to make sure the issue is not cable related, ensure the charging cable is inserted tightly on both ends.
Solution2 : Try another USB chargers(wall charger/travel charger/car charger,etc) with 5V/500mA-2A or PC USB port.
If there are any further issues, please advise the order number and we will proceed with a free replacement for you.