Priva III/IIA - Troubleshooting - Reconnect

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Keywords: Priva III, Priva IIA, 318, TC318, reconnect, plantronics

There's no need to re-pair the Priva III/IIA each time.

It will auto reconnect to the LAST paired headphone/receiver once you power on both devices and wait for 5-10 seconds. Otherwise, turn off and on both devices again.

For the 2nd headphones/receivers, they may auto reconnect to Priva III/IIA after waiting 5-10s once power on. Otherwise, please manually enter BOTH devices into PAIRING MODE.

NOTE: If the 2nd headphone is Plantronics, ensure FIRST turn on the Plantronics to reconnect to Priva III/IIA, then turn on other headphone. Otherwise, Plantronics headphone cannot successfully reconnect to Priva III/IIA. Because Plantronics use HFP to auto reconnect, the other headphone will use the ONLY one HFP Priva III/IIA has if it auto reconnects to Priva III/IIA first, then Plantronics cannot auto reconnect to Priva III/IIA. 

You may also refer to below video for step-by-step instructions:

 

 

NOTES:

If any more help needed, you may contact support@avantree.com for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details:

https://support.avantree.com/hc/en-us/articles/360000179026

 

 

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