10BS - Troubleshooting - can't turn on / not working / can't charge

Keywords: 10BS, can't turn on, can't charge, not working, broken, defective, battery

1. Please make sure that the battery insulation sheet is removed so that it can be power on normally.

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2. Please try to charge with another charging cable or charger to make sure that it is not the problem of the cable or charger.

3. Please try to remove the battery and powered by the given charging cable to see whether it can work.

·If it can't be turned on normally, you may have received a defective car kit. For defective item, kindly contact us via support@avantree.com and we will send you a replacement.

 

·If it can be turned on normally, it may be the problem of the battery. It should be caused by the faulty battery. If it is still under warranty, please contact us via support@avantree.com and we will send you a replacement. Or you can buy a new battery yourself through the following link: 

Buy BL-5B Battery from Avantree official website / Amazon UK / Amazon Germany / Amazon France / Amazon Italy /  Amazon Spain

                             

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