Avantree Product Warranty Policy

Avantree products are guaranteed to be free from defects in material or workmanship for 1~5 years (depends on product and purchase channels) from the date of purchase

         -- 12 Month (ONLY!) Warranty Time from the purchase date.

         -- Pls keep your original receipt for warranty claim.

  • Purchases from Avantree DIRECTLY, including avantree.com; amazon Avantree_Direct Store, Aliexpress Avantree_Direct store, the warranty cover will be as below from Mar 1st, 2018. 

1. Headphones Stand - 5 years warranty. Including: HDTB-HS102, HDTB-TR902

2. Bluetooth Transmitter - 3 years warranty. Including: BTTC-418 (Audicast), BTTC-500 (Oasis), BTTC-500P (Oasis Plus)

3. Other products - 2 years warranty

4. For End of Life products, a similar replacement will be provided to cover the rest Warranty Period of the previous product.  

Purchase from avantreeDirect - Avantree will cover the both leg return / exchange cost for fixation or repair in the first 6 months. After that, customer will take care of 1 leg shipment cost for exchange / repair. The claim address should be from the same country of the selling channel.  

Purchase from authorised Reseller - Avantree will help to contact your seller or country distributor for RMA replacement. In situation that your seller or local distributor cannot help, customer will take care of 1 leg cost each for exchange / repair to Avantree.

Important Notice:

1. This warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, water damage on non-water resistant items, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorised service centers.

2. Orders happened before 1st, March, 2018 will not be covered in this policy. The warranty time will be based on the purchase time agreement.  

3. Avantree Warranty covers the product (1) fits for use as represented, (2) is free from defective material and workmanship, (3) meets statutory and/or other specifications.

A warranty describes the conditions under, and period during, which we will repair, replace, or other compensate for, the defective item without cost to the buyer.

In a simple term, warranty covers flaws in the product design, or a product that doesn't last as long (in normal use) as the warranty period.

Avantree offers 1- 5 years (depends on product) limited warranty of quality and workmanship for our electronic products, under the condition of -

1) Buy a brand new item 

2) Buy from Avantree Authorized reseller (List here: http://www.avantree.com/w2b.php

Important Notice: If you did not buy from AvantreeDirect store, pls keep Proof of purchase - such as purchase receipt, online purchase record screenshot, etc. 

Avantree Warranty does not cover losing the item, theft, dropping it, human damage, misuse, abuse, lack of reasonable care, water damage on non-water resistant items, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers, nature disaster, etc. 

 

 

 

 

 

 

Have more questions? Submit a request

Comments