SP850 - Troubleshooting - Can't turn on /charging issue

Follow

Keywords: SP850, no sound, don't charge, battery, charging, don't work

If the device SP850 does not turn on OR won't charge, pls check as belows:

Solution 1. Check and confirm if the battery is set up firmly, then have a try again. 

Solution 2. Remove the battery and connect the device to power source (computer USB port / mobile phone charger) and see if it can be powered on. 

 

 

Have more questions? Submit a request

Comments

  • Avatar
    Jillian Watson

    Good day
    I have received my new Wireless speaker SP850 today, however, the USB fits into the computer but the cable end for the speaker does not fit properly. Its as if it is too small and is very tight. Regards.

  • Avatar
    Daisy

    Hi there! Very sorry to hear that! This really shouldn't have happened! There is a chance for an outlier unit. Please don't worry, your item is under 24 month warranty. Could you please drop us an email at support@avantree.com quoting your Amazon order number? We will take care of your case and be happy to recommend or figure out a best solution according to your need, thanks!