TWS109 - Why sound cuts in and out / short range

There are two situations for sound dropping out when use them as a pair of true wireless earbuds.

1. Only sound from left earbud cuts in and out

2. Sound from both earbuds drop out

Please refer to the following troubleshooting:

Only sound from left earbud cuts in and out

Sound from both earbuds drop out

  • Please try to clear pairing history and try again
  • Please make sure you put the smart phone at the right side of your body.
  • Please stay away from any interfered environment, such as wifi router, other Bluetooth device and any other wireless devices.

If none of the above works, please contact support@avantree.com.

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