Avantree Online Clinic / Live Support - What is it and how does it work?

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To make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge ONLINE. There are two types of clinic - 

  1. Telephone Support (call)
  2. Computer screen sharing (via gotomeeting)  
  3. camera sharing (via gotomeeting seeit) 

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1. Phone Support 

Book Your Live Support here: https://meetme.so/AvantreeOnlineClinic

Once booked, we will call you on time. Please get your devices ready for troubleshooting. 

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2. Computer Screen Sharing

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Ideal for - Avantree DG40s, DG50

Book Your Online Clinic Session here: https://meetme.so/AvantreeOnlineClinic

Once booked, you will receive the meeting confirmation email with gotomeeting link.

We will wait for you online on time.

If you prefer a call, please leave your number so we can call you on time. 

Preparation - an Online Computer (with speaker & Mic, great! without, also OK, we can call you)

How to: 

  1. You click this link and enter the meeting.
  2. You should be able to see our screen;
  3. We invite you to be the presenter so we see your screen
  4. Then we will help to check a few settings and do our troubleshooting procedure

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3. Camera Screen Sharing

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Ideal for - All Bluetooth transmitter connect to TV related questions, including HT3189, 4189, Oasis, Audikast, etc. 

Preparation - an online smartphone. 

Book your Time here - https://meetme.so/AvantreeOnlineClinic

Pls download a small app - "gotoassist see it" from your App Store

Note:

  1. You can easily remove it later if you want to
  2. Please make sure you allow the app to use your camera and mic

How to: 

  1. Click launch Seeit app
  2. Enter the 9 digit number we gave you over the phone to start the session
  3. Then point the phone camera to the unit or TV you want to show us
  4. We start the troubleshooting & guide you what to do

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**** Step by Step guide for how to join gotomeeting for screen sharing ****

  1. Choose an Audio option as you would like

        

      2. Allow to share your screen

         

     3. Join the meeting

       

    4. After joining in, add "GotoMeeting Pro screensharing" to Chrome like this

      

   5. Add extension

    

  6. Close this page

      

  7. Then you will go back to gotomeeting page, shar yuour screen with us.

      

Book your Time here - https://meetme.so/AvantreeOnlineClinic

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