HT3189 - Troubleshooting - Volume control does not work

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Keywords: HT3189, volume, cannot adjust, low volume

 

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Key Questions to Ask:

  1. Did you TAP it to adjust the volume? Ensure you TAP +/- not press and hold it. Ensure you TAP the +/- NOT the MFB button _____20180926134738.png.
  2. Can you lower the volume? Can you raise the volume? 
  3. Tapping + about 15-17 times(headphone volume reaches highest now), did you hear the “BP”?
  4. Did you use HT3189 on TV? Did you use TV USB port to power up the transmitter? Please try a independent power supply and check if you can adjust the volume. 

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Summary:

1, Around 95% is caused by WRONG operation of the volume button

2, Less than 5% due to product quality issue. 

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Step 1 : Make sure you TAP the  "+" "-" but NOT press and hold it. Make sure you tap the "+""-" on two ends NOT the MFB button_____20180926134738.png in the middle. 

Z-PKPP-FAQ-4189-V0-01.jpg  i275_cimgpsh_orig____.jpg

If volume control still does not work, then go to step 2 

 

Step 2: Use HT3189 on your smart phone/tablet, check if you can adjust the volume.

If volume control still does not work, then go to step 3

 

Step 3: Turn off the transmitter and ONLY pair the AS9S headphones with your smart phone/tablet, check if the volume control works. 

 

Step 4: If both above are excluded, please contact support@avantree.com for replacement.

 

Note: The volume control button "+" "-" only works in Bluetooth mode NOT wired mode. 

 

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