Audition Pro / AS9P - Why isn't it working? Why is there no sound?

There are FOUR possibilities if no sound:

  1. Headphone and your bluetooth audio device is not properly paired / connected?
  2. Bluetooth audio device's output is not set as this headphone?
  3. The headphone volume is too low to be heard
  4. Headphone is a defective unit. 

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  1. Headphone and your bluetooth audio device is not properly paired / connected?

How to check > If your Audition Pro is properly paired and connected with your audio source wirelessly, during music streaming, the LED light should be flashing in the following way:

 

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    2. Bluetooth audio device's output is not set as this headphone?

Using with computer, you need to >

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Using with phone, you need to >

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Using with TV, you need to >

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   3. Headphone volume is too low.

There is a minor chance that your headphone volume is really low and that's why you cannot hear anything. Pls try to tap click the + button to increase the volume.   

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  4. Headphone is defective

Normally, when you plug a USB power cord into the headphone, you can see the LED light turns red. If no LED lights at all when you try to charge, and when you press and hold the MFB for 5s and no LED light at all, then the headphone might be defective.

We also suggest you to try with another USB cable because there is a higher chance the USB cord is broken than the headphone itself. 

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If still not clear, please contact support@avantree.com for RMA support.  

 

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