DG40S – Troubleshooting - Not working with my Bluetooth mouse?


1,  Can not install the driver

If your computer is win10, please check this FAQ

My PC running Windows 10 doesn't work with this dongle


Check your device support Bluetooth, this dongle doesn't support built-in 

  • Ensure your device enters into pairing mode; refer to your user manual.
  • Enter password and click “Enter” on your Bluetooth keyboard(not on PC)
  • Video:

Note: Bluesoleil – Operation for under BT4.0 and above BT4.0 (include BT4.0) are different, details see video

DG40S Video Guide - Win 7/ 8 / XP - With Bluetooth Keyboard / Mouse

DG40S Video Guide - Win 8/10 - Plug & Play - with Bluetooth Keyboard / Mouse



Video guide: 

Most Win 8/10 - Plug & Play - with Bluetooth Mouse https://www.youtube.com/watch?v=f1Jj1BTqSgE
Win 7/ 8 / XP  - BlueSoliel - With Bluetooth Mouse https://www.youtube.com/watch?v=Ke-m-xeBODQ&t=19s
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