What should I do if I experience audio distortion with my Avantree Bluetooth TV transmitter?

If you're encountering audio distortion when using the volume enhancement feature of our Bluetooth TV transmitter, this might be due to higher default volume settings in some smart TVs and streaming applications. While we've designed this feature to assist with TVs and apps where volume output is typically low, certain models or programs now have higher default audio settings, leading to potential distortion.

Steps to Resolve Audio Distortion:

1. Check Your TV/Application Settings:

   • Adjust the TV's audio output: Lower the default volume level from your TV's audio settings. This adjustment can often alleviate distortion issues.
   • Modify app settings: Some streaming apps allow you to adjust audio output within the app itself. Try lowering the volume within the app to see if this resolves the distortion.

2. Contact Us for Support:

   • If adjusting the settings does not effectively solve the problem, we offer firmware upgrades that can adjust the volume enhancement feature to better suit the newer TV and app settings.
   • Firmware Upgrade: Contact our customer service team to receive guidance on how to upgrade your transmitter's firmware.
   • Product Exchange: In cases where a firmware upgrade does not resolve the issue, we may offer a product exchange to ensure optimal performance with your specific TV and app configuration.

3. Stay Updated:

   • We are committed to providing updates to enhance compatibility with a wide range of devices and applications. Keep an eye on our website for the latest firmware updates and tips on optimizing your device.

We understand the importance of clear and balanced audio for your viewing experience and are here to help ensure your setup delivers the best possible sound quality.