By now, your transmitter should be connected to your TV / Audio source (Part 1).
Your headphones and transmitter are paired and connected (Part 2).
This Step 3 is to make sure the compatible audio signal is received by the transmitter.
If you are using RCA or AUX connection, you need to adjust TV Sound OUT to 'Headset' or "External speaker".
Image 1- 3.5mm AUX jack
Image 2- TV RCA audio out(Red/White ports labeled "AUDIO OUT ")
Image 3- TV sound out settings with "Headset" or "External speaker" selected
or
If you are using an Optical or HDMI ARC connetion, you need to:
1. Set TV Sound OUT to "Optical / Digital Audio Out/HDMI ARC."
2. Set Audio Input & Output format to PCM/Stereo (except for Avantree Orbit).
Image 4- TV digital audio out port
Image 5- TV sound settings - optical out
Image 6- TV sound settings - HDMI ARC Out
Image 7- Set TV audio format to PCM
Please click into your TV brand below and follow the instruction Step-by-step.
* If your TV brand is not listed below, you can do the following
1. check TV manual or google its manual online and find its Audio output port options
2. email support@avantree.com with the picture of your TV back panel ports so we can help.
Note 3.1 If you are using smart TV's HDMI ARC port, and your Sound output option HDMI ARC / Optical is ONE option, then your optical output will not work with HDMI ARC plugged in.
Fix - use other HDMI port, not the HDMI ARC.
Note 3.2 If your TV is very OLD and you use Roku, Fire Stick etc. for Netflix, Amazon Prime movies, TV optical port might not be compatible with latest movie audio format and hence no sound for those. (very rare)
Other General Troubleshooting Tips if No Sound after the following set up
RCA / AUX - Plug in a wired headphone to test the sound output. If you cannot hear any sound, then either you are using the wrong port or TV Sound out set wrong.
Optical
1) OPT is lit up SOLID?
2) Optical port & optical cable have a red light inside?
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