Avantree RMA Policy for Consumer (Feb, 2015)

Avantree is committed to provide good quality products for consumer.

1. Encountering any issue, consumers are suggested to contact support@avantree.com for troubleshooting. 

2.  This warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, water damage on non-water resistant items, damage due to force majeure or natural forces, or inadequate repairs performed by unauthorized service centers.

3. Upon defective confirmed, consumers should contact seller / local distributor for replacement / refund per purchasing agreement.

4. If the seller support window is closed, Avantronics direct RMA Policy is as follows - 

Users need to provide the following info -

    • 1. Products are bought from authorised reseller
    • 2. Registered the purchase at avantree.com within 30 days
    • 3. Clear proof of purchase under 12 or 24 months (depends on product and region)
    • 4. Products are under normal / supposed use
    • 5. No damage​​

Procedure of RMA claim

  1. Customer go through troubleshooting with Avantree support and confirmed RMA case.
  2. Customer provides proof of purchase (for online purchase, order screenshot is acceptable)
  3. Customer follow the procedure to return the main unit to Avantree
  4. Customer provide tracking No. of the return as well as full mailing address for replacement
  5. Avantree arrange replacement
  6. Customer received replacement and confirm and register again. 
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