Priva IIA - I cannot hear sound from the headset, what should I do?

Solution 1

Mostly, this issue is caused by user connecting transmitter to the WRONG TV audio output,

You have following options:

1) Use the 3.5mm headphone port on TV,

3.5mm_headphone_port.png

2) Use the RCA AUDIO OUT on TV, 

RCA_AUDIO_OUT_.jpg

If you use RCA AUDIO OUT, ensure you use the AUDIO OUT, do not use input.

TV.jpg

 

You may test as following to find the CORRECT RCA AUDIO OUT - connect headphones to TV RCA AUDIO OUT (use 3.5mm to RCA cable and 3.5mm audio cable). You should hear sound.

TEST_AUDIO_OUTPUT.jpg

 

Solution 2

Ensure the headset is CONNECTED to Priva IIA, once connected, LEDs on Priva III flashes ONCE or TWICE every five seconds. 

 

Solution 3

The Priva IIA is defective, contact support@avantree.com for free replacement.

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