The most FREQUENT causes of there being no sound are the following >
1. No valid audio signal being fed into the Priva III
Plug the headphone directly into TV, can you hear sound? If no sound, check below pls:
If connected using AUX/3.5mm audio out, change your TV audio out setting to "Headset".
If connected using RCA ports, 1) Ensure use the RED/WHITE ports labeled "AUDIO OUT". Other RCA ports are usually AUDIO IN and incorrect. 2) Change your TV audio out setting to "External Speaker".
If connected using a DAC(Digital Analog Adapter), ensure change your TV audio format to "PCM"
Try another audio cable, can you hear sound from headphone now? If yes, then it is caused by faulty cable, contact email@example.com for FREE cable replacement pls.
Pls follow User Guide Step 1 & 2 carefully.
2. The Priva III and Headphones are not connected properly
Pair and connect Priva III and your headphones again, refer to Pair Priva III with Bluetooth headphone/speaker.
Once connected successfully, LED on Priva III flashes ONCE or TWICE per 5 seconds.
If any more help needed, you may contact firstname.lastname@example.org for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details: