HT3189 - Troubleshooting - Not working / no sound / not connected

Follow

Keywords: HT3189, not working, no sound, not connected, quit working

 

Step 1 : Check the Priva III(the black round transmitter) and AS9S(headphone) are connected or not. 

Connected indicators:

  • Headphone say 'Welcome to Avantree, Connected'
  • LED indicator on BOTH transmitter and headphone stay SOLID BLUE 

Not connected indicators:

  • Headphone only say “Welcome to Avantree” but NO "Connected"
  • LED indicator on both transmitter and headphone slowly FLASHES blue but NOT stay solid blue.  

If connected, but still no sound, then go to below Step 2;

If not connected, pair and connect them referring to below link:

 

Step 2: Check if there is valid audio signal being fed into the transmitter. 

  • If connected using TV headphone jack:

1) Change your TV audio OUT setting to "Headset".

2) Plug wired ear buds into the TV headphone jack, check if you can hear sound.

        headset.png

 

  •  If connected using TV RCA ports:

1) ONLY use the Red/White ports LABELED  “AUDIO OUT”. Other RCA ports are usually AUDIO IN and incorrect. Plug wired ear buds into the TV RCA ports with 3.5mm AUX to RCA audio cable, check if you can hear sound. 

2) Change your TV audio OUT setting to "External Speakers".

_____20180808163832.png     external_speaker.png

 

Step 3: If both above are excluded, please contact support@avantree.com for replacement.

 

 

 

Have more questions? Submit a request

Comments

  • Avatar
    Richard Hager

    Everything worked fine for about one month. The other day I put on headphones and no audio. Headphones did not say "welcome to Avantree" and would not connect. At first I tried charging. Headset said "welcome to Avantree" but lights blinked red and blue consistently. Only works when I plug in directly. Any suggestions?