Priva III/IIA - Troubleshooting - Dead/cannot turn on/not charging

Keywords: Priva III, Priva IIA, 318, TC318, dead, cannot turn on, charging

 

The most FREQUENT causes are: 

Did not power the Priva III - Priva III does NOT have built-in battery, it requires constant USB power, please plug it into your TV’s USB port or a compatible USB charger (5V/0.5-2A) with the included Micro USB power cable, then slide ON/OFF switch to "ON" position. 

Faulty power cable: Try a different USB power cable, does it work now?

If all above fails, contact support@avantree.com for FREE replacement pls, Avantree guarantees a 2-year warranty. 

 

NOTES:

If any more help needed, you may contact support@avantree.com for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details:

https://support.avantree.com/hc/en-us/articles/360000179026

 

Have more questions? Submit a request

Comments