1. Unstable Bluetooth connection
Occasionally a Bluetooth pairing can connect but for some reason it's unstable, e.g. headphones or BT transmitter connected to other unwanted BT devices. To fix this try clearing pairing history of BOTH the Priva III and your Bluetooth enabled device.
It is very IMPORTANT to clear pairing history of BOTH devices.
2. Wireless Signal Interference
Other wireless devices in the vicinity of the Priva III may be affecting its range. To check whether this is the case try isolating the Priva III by temporarily turning off all other nearby wireless devices such as an Apple TV, a Chromecast stick, a Roku stick, any other RF audio transmitters etc.
You may test in one different room / environment: connect the Priva III by wire to a mobile phone then transmit a song to your Bluetooth headphones/speaker. In this way you can see the ‘true’ range of the transmitter. If it works well, then we need to troubleshoot which of the other wireless devices in the environment is affecting its performance. If the ‘true’ range is very short, then we might be looking at a defective unit, in which case we will send you a replacement.
3. Source issue
When you play an internet source from PC, Mac or cellphone, quite often, the audio cuts are Internet bandwidth / speed related. Please test with local source Bluetooth streaming and check again.
If any more help needed, you may contact email@example.com for help. Also, to make sure all our users can use Avantree products properly, we offer Avantree Online Clinic to help you with your set up / installation FREE of Charge, click below link for details: