1. A One-Off unstable Bluetooth connection
Occasionally a Bluetooth pairing can connect but for some reason it's unstable. To fix this try clearing the pairing history of BOTH the Priva III and your Bluetooth enabled device.
It is very important to clear the pairing history of BOTH devices.
2. Wireless Signal Interference
Other wireless devices in the vicinity of the Priva III may be affecting its range. To check whether this is the case try isolating the Priva III by temporarily turning off all other nearby wireless devices such as an Apple TV, a Chromecast stick, a Roku stick, any other RF audio transmitters etc.
Connect the Priva III by wire to a mobile phone then transmit a song to your Bluetooth headphones/speaker. In this way you can see the ‘true’ range of the transmitter. If it works well, then we need to troubleshoot which of the other wireless devices in the environment is affecting its performance. If the ‘true’ range is very short, then we might be looking at a defective unit, in which case we will send you a replacement.
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