You may need to reset Priva II if it is not working as expected. When Priva is reset to factory default settings, all the paired mobile phone information will be erased.
Step 1. Get Priva II into pairing mode - From off, press and hold the big button for 4s until the LED flashes BLUE and RED alternately.
Step 2. Double click the big button quickly, the BLUE and RED LED will be both on for 1s(like PINK)