What's Avantree Return & Warranty Policy?

Avantree Product Warranty Registration URL >> http://support.avantree.com/hc/en-us/requests/new

Avantree Return Policy - 30 days no reason return 

valid for Amazon channels bought from Avantree direct 

valid for avantree.com.purchase 

valid for ebay and aliexpress avantree official store 

Customer takes care of postage

Avantree Quality Warranty Policy 

Avantree products are guaranteed to be free from defects in materials or workmanship for 12-24 months (depends on product and region) from the date of purchase from your Avantree authorized reseller.

(Avantree is responsible for shipment cost and replacement cost)

 

For items bought from avantree.com

Products are under 30 days money back warranty with return of the goods. Return fees will be taken care by Avantree if it is a manufacture issue. If buyer do not like the item, then return fee + $5.00 restock fee will be charged by Avantree for refund. 

 

For items bought from AvantreeDirect from Amazon / Ebay

Same as above

 

For items bought from Avantree authorized resellers (list from avantree.com/w2b.html)

In this case, Avantree is NOT the seller and cannot refund the money at any stage. As manufacture, we offer technical support as well as replacement service from month 2 - 24 (depends on product and region) if sellers cannot help.

 

For items bought from other third party who is NOT an Avantree authorized resellers (not on the list of avantree.com/w2b.html)

In this case, Avantree is NOT the seller and cannot refund the money at any stage. As manufacture, we offer technical support. But since we are not sure the source of the item, whether it is a new item or refurbished, NO 12M or 24M warranty is covered. 

 

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Comments

  • Avatar
    Douglas Fowler
    My headphones are a year old
  • Avatar
    Douglas Fowler
    My name is Douglas Fowler and if someone can call me at 2812017331
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